DELIVERY INFORMATION

HEROICS & ROS DELIVERY INFO

Delivery

All delivery charges must be paid (where applicable) before the order is sent. 


Delivery will be made to the address specified by you at the time of ordering. We can't deliver to any other address so please ensure you enter the correct delivery address which can be different from you home address.


We will do our best to ship your orders  within 10 working days of payment probably quicker but it may take longer if item have to be cast to complete your order especially of is a busy time or we have staff sickness. 


Delivery will be by Royal mail, within the UK and Airmail or Courier for overseas delivery depending on weight and value of the order.


The cost of delivery in the UK its £4.00 or free on orders over £75, for Europe is £5.00 plus 20% up to a maximum of £20 and

for the rest of the world its £5.00 plus £30% up to a maximum of £40


Most orders are shipped by Royal Mail taking roughly 2-4 working days in the UK, roughly 3-10 working days in Europe and roughly 10-15 working days to everywhere else.

Courier delivery times will be vary country to country.


All times or dates given for delivery of the Goods are only estimates given in good faith and are not conditions or warranties of contract.


Delivery charges vary depending on the value of products ordered and delivery location.


At the time the Goods are delivered to the address given by you the risk in the Goods shall pass to you and you shall be solely responsible for the custody and maintenance thereof.


CANCELLATION & RETURNS


If you have any problem with model supplied please let us know  at sales@heroicsandros.co.uk  and we can work with you to resolve it.
We put a very high priority on good customer service, and want you to be happy with our service and products

Product can only be refunded or cancelled in accordance with your legal rights under the
Distance Selling Regulations and other legislation.

If the product has be manufactured specifically for you it is not covered by this legislation.

You should notify us of your intention to return or cancel the order via email sales@heroicsandros.co.uk 

Once you have notified us of your intention to cancel or return the goods, the goods, together with the original invoice, should be returned to us in perfect condition to address specified on the invoice within seven working days after the day of delivery. 

You will be responsible for the cost of return postage and any necessary insurance. This shall be via a recorder delivery method.



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